Refund policy
We want you to feel confident ordering from Houndvia. If you have an issue with your order, please contact us before sending anything back.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible with your order number and clear photos or other relevant details.
We will review the issue and provide appropriate next steps.
Return Requests
If you would like to request a return for another reason, please contact Houndvia customer support before returning the product.
Returned items must generally be:
- unused or in like-new condition;
- complete with the original parts and accessories;
- returned in the original packaging where reasonably possible.
Please do not send a product back without receiving return instructions from us first.
Return Shipping
For returns that are not caused by damage, defects, or an incorrect item, return shipping costs may be the responsibility of the customer.
If the return is due to an error on our part or a confirmed product issue, we will provide the appropriate resolution after reviewing your request.
Refunds
Once an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges, if any, may not be refundable unless the return is due to an error on our part or otherwise required by applicable law.
Cancellations
If you need to cancel or change an order, contact us as soon as possible.
We cannot guarantee that an order can be changed or cancelled after it has entered processing or fulfillment.
Fit and Compatibility
Vehicle interiors vary. Please review the product dimensions and Fit Guide before ordering.
A product that does not fit because the vehicle measurements or setup were not checked before purchase may be treated as a standard return rather than a defective item.
Before Returning an Item
Always contact Houndvia first for return instructions.
Do not return products to the address shown on your package or website unless we specifically instruct you to do so.